Kelvin doesn't delete an account on the spot. You send a request, and Sentoro's team processes it.
- 1
Open Settings → General and, under Account deletion, choose Request deletion.
- 2
Add a reason under Reason (optional) if you'd like to.
- 3
Choose Submit deletion request.
What happens next
Kelvin emails a confirmation to your account's address. The team reviews the request and processes it within 5 business days, and confirms by email. Your account stays active until then, and you can keep using Kelvin.
Before you ask
- If you're the only owner of a firm your colleagues still use, make one of them an owner on Settings → Members first.
- If your firm pays for a plan, its owner or an admin manages or cancels it with Manage billing on Settings → Billing.
If something goes wrong
If Kelvin says the request couldn't be passed on, nothing was sent: try again, or email hello@sentorotech.com.au. If the request reached the team but the confirmation email didn't reach you, Kelvin says so; write to the same address if you haven't heard within 5 business days.
Note
If you get a deletion confirmation you didn't ask for, tell Sentoro straight away at hello@sentorotech.com.au.